Terms & Conditions

These terms and conditions describe how White House Home Appliances provides its products, services and support. By purchasing, installing or using any of our appliances, you agree to follow the guidelines listed here. Please read everything carefully, as these terms help set clear expectations for both you and our company.

Product Information

We aim to provide accurate descriptions, measurements and performance details for every appliance. While we make every effort to keep information current, updates to models, materials or features may happen without notice. Product photos are provided for reference and may look slightly different from the delivered item due to lighting, batch variations or design improvements. If you need clarification, our support team can help before you place an order.

Orders and Payments

Orders are confirmed only after successful payment or approval from your chosen payment method. We may cancel or hold an order if information appears incorrect, incomplete or inconsistent with our security policies. All prices shown at checkout include the most recent promotions or adjustments. In the rare case of a pricing error, we will contact you to confirm the corrected amount before processing the order.

Shipping and Delivery

Delivery times depend on your location, product availability and the carrier assigned to your order. While we try to meet posted timelines, unexpected delays can occur. Once the appliance is passed to the carrier, they take responsibility for transporting it safely. Please inspect the package at delivery and report any visible issues immediately so we can file a claim or arrange a solution as quickly as possible.

Warranty Coverage

Every appliance comes with a standard warranty that covers defects related to manufacturing or materials during the stated period. The warranty does not cover issues caused by misuse, electrical problems in the home, installation errors, accidental damage or attempts to repair the product without authorization. To process a warranty claim, you must provide proof of purchase and a clear description of the problem. If needed, a technician may be scheduled to assess the appliance.

Returns and Exchanges

Returns are allowed within the posted return window as long as the appliance has not been used and is in its original packaging, with all manuals, cables and accessories included. Some returns may require a restocking fee or pickup charge depending on the product’s condition. Refunds are issued after inspection and may take several business days to appear in your account. Exchanges follow the same rules, and replacement units depend on availability.

Installation and Use

Some appliances require professional installation for safe operation. If this applies to your product, we recommend using qualified technicians to avoid damage or safety risks. Improper installation may void the warranty. Always follow the user manual when operating or maintaining the appliance, and avoid modifications that could affect performance or safety.

Limitation of Liability

White House Home Appliances is not responsible for losses that result from improper installation, electrical issues in your home, commercial use of residential equipment or unauthorized repairs. Our responsibility is limited to the amount paid for the appliance. We are not liable for indirect or incidental damages such as food loss, water damage or missed work due to service appointments.

Privacy and Data Use

We collect only the information necessary to process orders, provide support and improve the customer experience. This may include contact details, purchase history and appliance registration information. We do not sell your personal information to third parties. By using our website or contacting our team, you agree to our privacy practices and allow us to communicate with you regarding orders, recalls or service reminders.

Changes to These Terms

We may revise these terms when needed to reflect new policies, product updates or legal requirements. Updated terms will appear on our official website. Any changes apply to future purchases and interactions. By continuing to use our appliances or services, you accept the revised terms.