Shipping Policy

This shipping policy explains how White House Home Appliances handles delivery of products to customers. The aim is to give you clear expectations about processing times, delivery methods, shipping fees and responsibilities. By placing an order, you agree to the guidelines listed here.

Order Processing

Orders are processed after payment is confirmed. Processing typically takes one to two business days, depending on product availability and order volume. If additional verification is needed, processing may take longer. You will receive a confirmation message once your order is ready for shipment.

Delivery Methods

We use trusted carriers to deliver appliances safely and efficiently. The delivery method depends on the size and type of product. Small items may ship through standard parcel services, while large appliances are delivered through freight or specialized home delivery teams. Delivery options available to your address will appear at checkout.

Estimated Delivery Times

Delivery times vary based on your location, the carrier and product availability. Estimated dates are provided at checkout but are not guaranteed. Weather conditions, high-volume seasons or carrier delays may affect the final delivery time. We will notify you if significant delays occur.

Shipping Fees

Shipping costs depend on the size of the appliance, delivery distance and chosen delivery method. Any applicable fees will be shown before completing the purchase. Some promotions may offer free or reduced shipping on select products. Additional charges may apply for remote areas or special delivery requirements.

Delivery Appointments

Large appliances often require scheduled delivery. The carrier will contact you to arrange a date and time that works for your household. It is important that someone is available to receive the product during the scheduled window. Missed appointments may result in redelivery fees.

Receiving Your Order

When the appliance arrives, inspect the packaging and product before signing for the delivery. If you notice visible damage, note it with the driver and contact us right away. This helps us resolve the issue quickly. Once delivered and signed for, responsibility for visible damage shifts to the customer unless reported immediately.

Delivery Restrictions

We deliver only to addresses within the service areas listed on our website. We do not ship to P.O. boxes or unsupported regions. Some buildings or residential areas may have restrictions on large deliveries. It is the customer’s responsibility to confirm that the appliance can be delivered through entryways, elevators or staircases.

Failed Delivery Attempts

If the carrier cannot complete the delivery due to inaccurate address information or unavailability at the scheduled time, the order may be returned or rescheduled. Additional delivery or storage fees may apply. We recommend reviewing your address carefully before checkout.

Lost or Delayed Shipments

If your shipment is delayed beyond the estimated time or appears lost, contact our customer support team. We will work with the carrier to locate the order and provide updates. Replacement shipments may be arranged if the carrier confirms that the item cannot be recovered.

Updates to This Policy

We may update this policy to reflect changes in carriers, shipping rates or company procedures. Updated versions will appear on our official website. Any changes apply to future orders. By continuing to shop with us, you accept the updated policy.