Return & Refund Policy

This return and refund policy explains how customers can return appliances purchased from White House Home Appliances and how refunds are processed. The goal is to provide a clear and fair procedure so you know what to expect. By completing a purchase, you agree to the terms described here.

Eligibility for Returns

Returns are accepted within the posted return window, counted from the original delivery date. To qualify, the appliance must be unused, in its original packaging and include all accessories, manuals and protective materials. Items that show signs of use or damage may receive partial refunds or may not qualify at all.

Return Conditions

The appliance should be clean, free of scratches and packed securely to avoid damage during transport. If the product is returned with missing parts or in poor condition, inspection fees or restocking charges may apply. Some clearance or final-sale items may not be eligible for return, and these exceptions will be noted at checkout.

How to Start a Return

To begin a return, contact our customer support team with your order number, the model of the appliance and the reason for returning it. Our team will confirm eligibility and provide instructions for drop-off or pickup. For large appliances, a scheduled pickup may be required.

Pickup and Shipping

Depending on your location and the size of the appliance, a return pickup fee may apply. If you are returning a product due to a confirmed defect, the pickup fee is usually waived. For smaller items, we may provide a prepaid shipping label. Products must be packed securely to avoid damage during transport.

Inspection Process

After the appliance arrives at our warehouse, it is inspected to confirm its condition and verify that all accessories are included. This process usually takes a few business days. If the product matches the return requirements, the refund is approved. If issues are found, you will be notified with details.

Refund Method

Approved refunds are issued to the original form of payment. Processing times depend on your bank or card issuer, but most refunds appear within several business days after approval. If a discount, voucher or promotion was used in the original order, the refunded amount will reflect the final price paid.

Exchanges

If you prefer to exchange the appliance rather than receive a refund, our team can help arrange a replacement of equal or similar value. Exchanges follow the same requirements as returns. Availability depends on stock levels at the time of request.

Damaged or Incorrect Items

If your appliance arrives damaged or you receive the wrong item, notify us immediately. We will arrange a replacement or return at no cost to you. Photos or videos may be requested to confirm the issue before scheduling pickup or sending a replacement.

Non-Returnable Items

Certain products, such as custom configurations or special-order items, may not qualify for returns unless they arrive damaged or defective. These exceptions will be clearly identified before purchase.

Updates to This Policy

We may revise this policy when needed to reflect new procedures or legal requirements. Updated versions will appear on our official website. Any changes apply to future purchases. By continuing to shop with us, you accept the updated policy.