Order Cancellation

This order cancellation policy explains how customers can cancel purchases made through White House Home Appliances. The goal is to offer a clear process so you know when cancellations are allowed, what steps to follow and what conditions apply. By placing an order, you agree to the guidelines listed here.

When You Can Cancel

Orders may be canceled before they enter the shipping or processing stage. If the appliance has not yet been packed or scheduled for delivery, cancellation is usually approved without any fees. Once the order is in transit or has been delivered, it may fall under the return policy instead of cancellation.

How to Request Cancellation

To request cancellation, contact our customer support team with your order number, name, phone number and the email used at checkout. Requests are handled in the order they are received. We recommend reaching out as soon as possible, since processing begins quickly and may limit cancellation options.

Processing Time

After receiving your request, we check the current status of the order to confirm if cancellation is possible. If the order is still eligible, you will receive a confirmation message. In most cases, cancellations are processed within one to two business days. If the order has moved to the shipping stage, we will inform you of your next steps.

Orders Already Shipped

If the order has shipped, we cannot cancel it. You may still refuse the delivery or return the appliance once it arrives, following the standard return policy. Any pickup fees, carrier charges or restocking costs may apply depending on the condition of the appliance and packaging.

Refunds

Refunds for approved cancellations are issued to the original payment method. Processing times depend on your bank or card issuer but usually appear within several business days. If a discount or promotion was applied to the order, the refunded amount will match the amount originally paid.

Restrictions and Exceptions

Some custom or special-order appliances may not qualify for cancellation once production begins. These items are made or configured specifically for your order, so changes cannot be guaranteed. If your purchase falls into this category, our team will notify you at the time of cancellation.

Incorrect or Duplicate Orders

If you accidentally place the wrong item or submit the same order twice, contact us immediately. We make every effort to cancel or adjust the order before processing begins. Once the appliance is shipped, it must follow the return process.

Company Rights

White House Home Appliances may cancel an order if payment cannot be verified, if the product becomes unavailable or if the order conflicts with our security or shipping policies. In these cases, you will receive a notification and a full refund.

Updates to This Policy

We may revise this cancellation policy as needed to reflect new procedures or product changes. Updated versions will appear on our official website. Any changes apply to future orders. By continuing to shop with us, you accept the updated terms.